FAIR GAMING ADVOCATE ISSUES DISPUTES REPORT
Data obtainable from Fair Gaming Advocate seems to illustrate that cash-ins form the bulk of disputes they deal with.
While releasing the organizations’ 2009 first quarters disputes report, Tex Rees, the Fair Gaming Advocate at the independent player protection and standards body eCOGRA, revealed that the entire number of disputes processed for the entire 2008 period stood at 743 which was comparatively lower than those of 2007 at 783 cases.
Statistically, the greatest number of cases, 73 or fifty percent involved cash-ins, going way ahead of casino bonus issues at 19 percent representing 27 genuine complaints. Locked account complaints last quarter hit the 30 mark or 27 percent, also going beyond the bonus issues and the miscellaneous issues followed with 15 cases.
Out of a total of 197 grievances received via eCOGRA’s webpage in the first quarter 2009, 25 cases did not qualify because they involved operators not recognized and accredited by eCOGRA and thus limiting any possible influence on them. 27 out of the remaining 172 lacked simple and basic courtesy while others were not clear in their nature, putting eCOGRA at a loss regarding them.
A total of 145 complaints were scrutinized and arbitrated by Rees, determining 59 in support of the player. Fair Gaming Advocates disposed of an average 15.1 percent grievance weekly within an average of 72 hours.
“For the very first time, it should be noted that cases of ‘locked accounted’ complaints gone up by 4 percent have exceeded the ‘bonus’ queries,” noted Rees. “This probably is an indication that the growing numbers of disputes are relating to linked accounts (a scheme used by players attempting to exploit bonus promotions) and many counterfeit accounts come to the surface.
The key indicator statistic of average number of grievances per authentic operational link per month came down to 0.36 from the average 0.39 documented during the entire 2008.
Wednesday, September 23rd, 2009 | Posted in Casino news | No Comments »
Data obtainable from Fair Gaming Advocate seems to illustrate that cash-ins form the bulk of disputes they deal with.
While releasing the organizations’ 2009 first quarters disputes report, Tex Rees, the Fair Gaming Advocate at the independent player protection and standards body eCOGRA, revealed that the entire number of disputes processed for the entire 2008 period stood at 743 which was comparatively lower than those of 2007 at 783 cases.
Statistically, the greatest number of cases, 73 or fifty percent involved cash-ins, going way ahead of casino bonus issues at 19 percent representing 27 genuine complaints. Locked account complaints last quarter hit the 30 mark or 27 percent, also going beyond the bonus issues and the miscellaneous issues followed with 15 cases.
Out of a total of 197 grievances received via eCOGRA’s webpage in the first quarter 2009, 25 cases did not qualify because they involved operators not recognized and accredited by eCOGRA and thus limiting any possible influence on them. 27 out of the remaining 172 lacked simple and basic courtesy while others were not clear in their nature, putting eCOGRA at a loss regarding them.
A total of 145 complaints were scrutinized and arbitrated by Rees, determining 59 in support of the player. Fair Gaming Advocates disposed of an average 15.1 percent grievance weekly within an average of 72 hours.
“For the very first time, it should be noted that cases of ‘locked accounted’ complaints gone up by 4 percent have exceeded the ‘bonus’ queries,” noted Rees. “This probably is an indication that the growing numbers of disputes are relating to linked accounts (a scheme used by players attempting to exploit bonus promotions) and many counterfeit accounts come to the surface.
The key indicator statistic of average number of grievances per authentic operational link per month came down to 0.36 from the average 0.39 documented during the entire 2008.